I agree with the negative reviews. They are harassing, call relatives they have no business contacting just to get you to pay.
My sons student loan came due when he finished his class. My son didn't realize he needed to pay back the loan, he thought it was still on deferrment. They started harassing me too because i cosigned his loan but i told them i couldnt make a payment because im already paying on my sons other student loan. They harass me at home, at work, call other family members, etc and wont work with you to set up a repayment.
They want it all and they want it now.
I would never authorize a transaction over the phone. I would be afraid of them taking out money each month out of my account.
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